Contact Us
Support at the pokies 172 is available around the clock on live chat and email. Every mirror in the network — thepokies172, pokies net, the pokies 124 and the rest — reaches the same support team. If you are switching addresses after an ISP block, your account, balance and KYC status are already intact. No support ticket is needed to access a new mirror.
For the full platform overview, game library and banking guide, return to the The Pokies 172 homepage.
Support Channels at The Pokies 172
| Channel | Best For | Detail |
|---|---|---|
| Live Chat | Mirror access, cashier issues, login queries | 24/7 inside the logged-in lobby |
| KYC documents, written complaints, account closure | support@thepokies172.co |
No telephone support is available. For gambling harm contacts, see the responsible gambling page.
What to Include in Your First Message
A single complete message resolves faster than a chain of follow-ups. Before contacting support at the pokies 172, include:
Write to us
Use the form for a written request. It opens a message to the support address for this domain.
- Registered name and account email address
- The mirror address currently in use — the pokies 172, thepokies172, pokies net or another
- Transaction ID and timestamp for any withdrawal or cashier query
- Promotion name and claim date for bonus disputes
- A clear statement of the outcome you need
Mirror Access Issues
If a numbered address has stopped loading, this is an ISP block acting on an ACMA instruction — not an account issue. Your balance, KYC and VIP tier are unaffected. Open any active mirror from the list on the homepage and log in with the same credentials. If no mirror is loading, email support and an active address will be provided within the hour.
KYC and Withdrawal Holds at The Pokies 172
The first withdrawal at the pokies 172 triggers identity verification. Submit the following by email from the registered account address:
- Government-issued photo ID (passport or driver's licence)
- A selfie holding the ID
- A utility bill or bank statement dated within three months
Once KYC is approved on a payment method, repeat withdrawals on that method process without re-verification unless a compliance flag is raised. Full withdrawal conditions are in the Terms and Conditions.
Account Closure at The Pokies 172
Send a closure request from the registered email with "Account closure" in the subject line. Requests are processed within one business day. All pending cleared balances are paid before the account closes.
Players closing for gambling-related reasons should register with BetStop before or immediately after closure. Information and links are on the responsible gambling page.
Complaints Procedure
Written complaints submitted by email receive a response within two business days. Include the account email, a description of the issue and the outcome requested. Unresolved matters escalate through the Curacao licensor dispute process. Full procedure is in the Terms and Conditions.
What The Pokies 172 Will Not Do
- Share account information with any third party without verified written consent
- Process withdrawals to payment methods not previously verified on the account
- Discuss account details of any other player under any circumstances
18+ only. Gambling harm support: Gambling Help Online 1800 858 858. See the responsible gambling page for self-exclusion options.